Frequently Asked Questions
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The video recording I made is snowy. The technician said I had a head clog. Can it be recovered?

Possibly. In the video recording process, two heads are used. If one becomes clogged; the other fields may be alright. We have a process for removing the bad field and doubling the good field for a clear picture. Unfortunately, if both heads appear clogged, there may not be enough information to recover.

The video recording I made has lines in the picture,
and the video tape will not play on other machines.

This is probably a result of a change in the tape path geometry. In a camcorder, sometimes the guides that pull the tape out of the shell and wrap it around the head drum come loose and begin to drift. This causes lines in the recorded tape. Our solution is to realign special decks with test equipment to match the improperly aligned recording. For electronic problems, we have developed proprietary circuits to recover lost video information.

My video tape frequently makes noises and often does not play smoothly. Why is this?

More than likely, some degree of decomposition has occurred, which frequently happens when tapes have been exposed to heat and moisture. With the proper treatment, this condition can be rectified.

I left my video tapes and recordings out on a hot day.
Now, the shells are warped, and the tapes won't play.

Heat is the enemy of recorded magnetic media. The Curie Point, or the point where magnetic particles lose their magnetism, is about 140 degrees F. At this point, tapes will begin to erase themselves, and the plastic shells will begin to warp. This can easily happen in a closed car at the beach in summer. Recovery success will depend on how long the tape was exposed to these conditions, so keep your camcorder and tapes in as cool a place as possible.

My video tapes have been directly exposed to water. Are they ruined?

Not necessarily, but you should get your video tapes to a professional as soon as possible. If left untreated, your video tapes will dry improperly, and subsequently malfunction, break, and deteriorate.

My video tapes were recorded over accidentally, can my recordings be recovered?

Generally, in the recording process, any previously recorded material is erased by circuits that scramble the magnetic fields on the tape to allow new information to be recorded. Unfortunately, in most cases, the old material is gone forever..



We Welcome all your questions.
E-Mail us or call us at 508-653-8449

222 North Main Street   Natick, Massachusetts 01760   Phone: 508-653-8449   Fax: 508-650-1131